First-hand experience has taught me that a restaurant can be a challenging place for creating and/or maintaining an environment that nurtures employee health and wellbeing. With 12.9 million employees, restaurants are one of the country’s largest private-sector employers. The National Restaurant Association reports that restaurant-industry job growth has outpaced the nation’s economy for the past 12 consecutive years and estimates that 1.4 million new positions will be added in the next decade. Other industry facts include:
-
93% of the 970,000 U.S. restaurants have fewer than 50 employees.
-
70% of eating-and-drinking place establishments are single-unit operations.
-
50% of all adults have worked in the restaurant industry at some point in their lives, and one-third got their first job experience in a restaurant.
-
80% of restaurant owners said their first job in the restaurant industry was an entry-level position.
Since restaurants employ approximately 8% of the U.S. workforce, and one-half of all Americans will be employed there at some time in their lives, I suggest that the restaurant industry should be a leader in workplace health promotion. I say that while recognizing that restaurants face unique challenges, including:
-
a high percentage of workers who are part-time employees
-
a lack of employee loyalty that contributes to a high turnover rate
-
management that is not motivated to act, since there is a perceived lack of return on investment when health benefits are not offered and replacement workers are readily available
-
language and cultural barriers that often exist
-
employees who demonstrate a higher-than-normal incidence of unhealthy lifestyle habits
Wellness programs in restaurants have been as hard to find as calorie information. However, the future promises change. Pressure is coming, from the federal government on down, to engage employees (in every industry) in healthy lifestyle behaviors. The workplace will become more and more the means for communicating the social change needed to address the obesity epidemic (and its related health consequences) that threatens our country’s financial stability.
A recent article in Workforce.com, “Successful Wellness Programs Hinge on Emotional Well-Being” (Lisa Beyer, 4/23/12), shared how a chain of burrito restaurants in Boston promotes well-being among its 300 employees, most of whom are young and Spanish-speaking. The chain, Boloco, engages employees in developing life skills and encourages them to participate with co-workers in activities outside of work; activities that create a sense of belonging and add meaning to their lives. This kind of emotional support is vital to a creating and sustaining a healthy lifestyle.
Boloco is an example of what can be accomplished to boost the health and well-being of employees in the restaurant industry. Boloco recognized that their most important asset, their employees, were as important to their future as the food they served. Without spending a dime, restaurants across America can follow Boloco’s example and create work environments that encourage health and well-being in all employees.
Here are a few ideas for creating a restaurant environment where happy, healthy and productive employees can thrive:
-
Ask employees how things could be improved at work (this might be all you need to do! Once employees have a voice, and their opinion is valued, ideas will flow).
-
Get to know employees - find out their personal “stories” (watch productivity soar when employees know you care - remember the John Maxwell quote: "People don't care how much you know until they know how much you care.”).
-
Provide workshops on health and wellness (there are all sorts of experts in your community who will share their knowledge for free).
-
Encourage fun activities outside of work, e.g. company picnics, form teams to compete in walking/running events, attend cultural events, etc.
-
Praise employees for a job well done (restaurant employees are some of the hardest working people in the American workforce, be generous with pats on the back!).
-
Create a wellness team that is representative of the entire restaurant, e.g. management, kitchen, wait staff, etc. and let them guide the company’s wellness efforts.
-
Implement fun wellness activities that encourage a healthy lifestyle, e.g. walking programs, healthy eating, stress management etc. (send me your email address and I will provide you with my digital book containing 45 engaging activities).
-
Share nutritional information and teach employees how and why to eat healthy.
-
Create an annual calendar of events/rituals, focused on health and wellness, that will create a sense of continuity and a spirit of belonging.
-
Recognize wellness champions at work - employees whose example inspires others.
-
Offer flu shots and/or health screenings.
-
Share financial information and organizational goals with employees, and help them understand how they contribute to the success of the restaurant.
With the exception of the flu shots and health screenings, all of the ideas mentioned above can be implemented at little or no cost. If you need more suggestions, or help getting started, contact me at: michaelw@wellstreetusa.com. The restaurant industry can be a leader in improving the health and well-being of the American workforce. Let’s do it - one restaurant at a time!
Live WELL!
M. J.